I really had to wear my manager hat today. I had my first irate client who wasn't one of mine. ;-) I think I calmed her down a bit. I let her rant for awhile, and actually she kind of had some valid points. I never really know what to say to that. Am I supposed to say, "You are so right. We f*cked up so badly!" ? If any of you out there have suggestions, I'm all ears.
After I finally hung up with her, I raced out the door to watch my nephew get awarded his brown belt in karate. Very Cool!
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