Tuesday, February 20, 2001

Spoke to HP customer service today about the new PC we just bought last month, which sucks.  It's already been in the shop once & came back with extra problems.  Anyway, after writing a letter & making several telephone calls, I finally found someone who would genuinely help me.  He is switching out our PC for a new one that is slightly better.  Hopefully this one will work properly.  It is such a hassle to transfer files from one to another and install all of my software.  That's nice of them to recognize this & make it worth my while.