How about now? How about when my phone shuts off by itself?
My cell phone spontaneously shut off once or twice while I had it, but it restarted again, so I didn't bother calling Support. Until it happened two times within a week. Which happened to be the week after the warranty expired.
I called in and spoke with a really nice woman, who patiently walked me through some troubleshooting steps. I had already tried the obvious ones. Obviously. :)
She finally transferred me to Level 2 Tech Support, but as these things do, the call got stuck in limbo, and I hung up after 5 minutes of listening to a weird beeping. I waited a few minutes to see if she would call back. Nope. So, I decided to call in again and ask nicely to be transferred like I was supposed to. Nope.
My second call did not play out as nicely as the first. To put it bluntly, the man was a jerk. And I may have been a smidge irritated. He wanted to go through all of the steps again. And when I refused and asked to be transferred to Tech Support, he got his feathers ruffled and said he was Support. His solution was to go nuclear and do a factory reset. I wonder why I refused. Dumbass.
What he didn't know is that while we were speaking, Kitten meowed to come inside, and I distractedly let her in. In my defense, I hadn't had to deal with this in months, so I forgot. She came running in with a live baby iguana in her mouth. Which she promptly dropped in the dining room. Below I have a blurry pic that I took whilst arguing with Mr. I Know What I'm Doing.
Just then, another call came in, which was Level 2 calling me back. I tried to politely hang up with Mr. Ego, but he wouldn't let me get in a word edgewise, so I hung up on him. Yes, it was rude, but I didn't want to miss Level 2. She was also awesome and very helpful. Mr. Dumbfuck didn't like being hung up on and tried calling me back several times. He also sent a childish text message with grammar mistakes.
Ms. Level 2 Awesome was super nice and tried a few other things before suggesting the problem was my phone.
While talking to her, the fucking lizard came running at me. I did the adult thing, and ran into my office and shut the door. Because why would a lizard run under a door when it has a giant scary predator chasing it? But I'm jumping ahead.
As I'm troubleshooting with Ms. Courteous Competence, I see Kitten's paws under my door trying to get in. I assumed she wanted attention.
Because it was one week out of warranty, Ms. Amazing did an override to get me a free replacement.
I hung up happy and opened my door to see Kitten come rushing in and look behind my filing cabinet. Uh oh.
And that's when I realized THE FUCKING LIZARD WAS LOST IN MY OFFICE!
Kitten is a bad-ass though and promptly found him and disposed of the evidence. Mostly.
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| Kitten adding chaos to my already stressed day |
